8mbes Privacy Policy — Your Data, Your Rights

Introduction & Scope

This privacy policy has been established by the organization operating the 8mbes online betting and casino platform (https://8mbes.bar). This policy applies to our website, mobile version, and all associated services.

When you open an account on 8mbes, use our services, or access our website, you are considered to have agreed to the terms described in this privacy policy. This policy clearly defines your rights and our responsibilities regarding the collection and processing of your personal information.

What Kind of Information We Collect

The following types of information may be collected for the purpose of providing services on the 8mbes platform:

a) Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (if identity verification is required)

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes)
• Deposit and withdrawal history
• Transaction amounts and dates

c) Technical & Usage Information

• IP address and device type
• Browser type and version
• Platform access times and session data
• Gaming and betting history
• Information collected through cookies and similar tracking technologies

d) Communication Information

• Records of conversations with the support team via live chat and email
• Complaints and reviews

Purpose of Data Collection

8mbes collects and uses your information only for legitimate purposes. Your information may be processed for the following reasons:

• Account Registration & Management: To keep your account active and ensure login security.
• Service Delivery: To complete gaming, betting, deposit, and withdrawal processes.
• Identity Verification: To confirm your age (access is limited to those aged 21 and above) and to prevent fraud.
• Financial Transactions: To process secure payments via bKash, Nagad, Rocket, and Upay.
• Customer Support: To answer your questions and resolve issues via live chat and email.
• Promotions & Offers: To inform you of bonuses and promotional offers relevant to your account.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations, and for dispute resolution.
• Security & Fraud Prevention: To monitor and prevent suspicious activity.

Data Storage & Security

8mbes treats the protection of your personal information as its highest priority. We apply industry-standard security measures:

Technical Safeguards

• SSL Encryption: Our entire platform is secured with SSL (Secure Socket Layer) technology, which encrypts data during transmission.
• Secure Servers: Your information is stored on safe and secure servers.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Regular Audits: Our security measures are regularly reviewed and tested.

Data Retention Period

Information is retained for as long as your account remains active and for as long as necessary to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal requirements, dispute resolution, or contractual obligations.

Sharing Information with Third Parties

8mbes never sells, leases, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay may be shared with the relevant mobile financial services.
• Technology Service Providers: With selected partners for platform operations, gaming software, and technical support — but only the information necessary to deliver those services.
• Legal Authorities: In response to court orders, legal proceedings, or valid requests from government authorities.
• Fraud Prevention: With relevant security agencies to prevent fraudulent activity.

All our partners are contractually bound to maintain the same standard of privacy protection.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the 8mbes website to improve your experience and ensure the proper operation of the platform.

Types of Cookies

• Essential Cookies: These cookies are necessary for the basic functions of the website — maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences (such as language selection) and provide a personalized experience.
• Analytical Cookies: Collect website usage statistics to help us improve the quality of our services.

You can control or reject cookies through your browser settings. However, disabling certain essential cookies may cause some website functions to not work properly.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction if your information is inaccurate.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (not applicable where legal obligations exist).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive the information you have provided in a structured format.
• Right to Withdraw Consent: The right to withdraw consent for marketing communications at any time.

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat.

Marketing Communications

8mbes may send you relevant offers, bonuses, and promotional information based on your consent. We may contact you through the following channels:

• Email messages
• In-platform notifications

If you do not wish to receive marketing communications, you can let our support team know at any time. Even after withdrawing marketing consent, important service-related messages (transaction confirmations, security alerts) will continue to be sent.

Protection of Minors

8mbes provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.

If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information. If you have any information about this, please notify us immediately at [email protected].

Changes to This Policy

8mbes reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notification on the platform.

Continued use of our services after any changes will be considered as your acceptance of the updated policy. We therefore recommend revisiting this page from time to time. The "Last Updated" date at the top of this page will always indicate the date of the most recent revision.

Get in Touch with Us

If you have any questions, comments, or complaints about this privacy policy, do not hesitate to contact us. The 8mbes support team is available seven days a week, twenty-four hours a day.